Position Overview:
Broussard, David, & Moroux is a top personal injury law firm in downtown Lafayette that offers potential for advancement, annual salary increases, holiday bonuses, a generous holiday schedule, and 100% employer-paid benefits for employees. We are currently seeking a passionate and professional Intake Specialist to play a crucial role in the initial interactions with our potential new clients. The ideal candidate will have a professional demeanor, exceptional attention to detail, a passion for assisting others, and a commitment to contributing to the growth of our firm.
Responsibilities:
- Field new client calls;
- Document and organize information from new client inquiries;
- Create and maintain client files;
- Collaborate with our legal teams in setting up insurance claims and initiating new files;
- Guide clients through the onboarding process, explaining retainer contracts and intake paperwork;
- Review and respond to online inquiries in a timely, and
- Other responsibilities as required by legal teams and intake supervisor.
Qualifications:
- High school diploma or equivalent;
- Previous experience in intake, sales, or other similar field;
- Excellent written and oral communication skills, specifically in through phone and email;
- Proficiency in Microsoft Word, Excel, and Outlook;
- Strong attention to detail; and
- Passionate about helping others and dedicated to excellence.
Previous intake experience, familiarity with personal injury concepts and terminology, and case management software experience preferred.
Compensation:
- Compensation is commensurate with experience
Benefits:
- 100% employer-paid Health and Life Insurance;
- Monthly Health Savings Account contribution from employer;
- 401k contribution after one year;
- Generous holiday schedule;
- Employee appreciation and team building events.
